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What should you do if your Columbus home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system shields your property – and your family members – against the multitude of risks you may face, like break-ins, flooding, and fire. Even though your home may be prepared, that doesn’t mean you are. Do you know what to do if your Columbus home alarm system goes off? The blaring of an alarm is likely to be shocking, disorienting, and may cause panic. Your best choice is to stay composed and follow these easy guidelines.

Steps to Take When Your Home Alarm System In Columbus Triggers

It’s a scenario no one wants to encounter, but it’s also the reason why you installed a home alarm system originally. You’re woken up in the wee hours of the morning with the distinct sounding of an alarm after a security sensor has been activated. What are you going to do?

  1. Try not to panic. This is simple to say but harder to accomplish when your home security alarm is blasting, and your heart is racing. But staying calm is the optimal way to appraise the situation. Avoid the impulse of trying to handle the emergency on your own instead let your monitoring professionals and first responders perform their job.
  2. Protect your family. Your priority should be your loved ones and getting them out of danger. In the case of a intrusion, this might mean moving to an appointed safe zone as far away from entry points as possible. There’s a good chance that your alarm already deterred the trespasser, but it’s always better to be safe than sorry. If there’s smoke or a fire, you need to exit your residence immediately.
  3. Remember your phone. These days, the majority of individuals have their phones with them always, but you may fail to take it during a crisis. It’s a good thing to have. You’ll have the chance to keep in contact with your monitoring experts and get updates through your home security app.

Work With Your 24/7 Monitoring Agents

Any time your home alarm system in Columbus goes off, your round-the-clock monitoring specialists will spring to action. Their first move is to verify your alarm, and that involves reaching out to you. The protocol they adhere to depends on the sort of emergency. For instance, when a medical emergency is triggered, a single attempt will be made to get in touch with you before first responders are dispatched. If you’re dealing with a burglary alarm - the most typical kind of alarm - a monitoring agent will adhere to these steps to contact you:

  • An attempt will be made to contact you via the command hub. You will usually be requested to provide a passcode.
  • If that effort is not successful, a call is attempted to your main contact number.
  • A secondary number or first emergency contact is attempted next.
  • If you still can’t be reached, nearby police are deployed.
  • Your monitoring specialists will follow up with you again once emergency personnel are notified.

If you're not able to converse with the monitoring team, that’s OK. Help will still be sent even if you're unable to confirm the emergency.

Get prepared for any emergency with a Vivint home alarm system in Columbus

Get prepared for any crisis with a contemporary home alarm system in Columbus from Vivint. Dial (614) 820-1364 to start the customization of your property’s protection today.