Work With Your 24/7 Monitoring Agents
Any time your home alarm system in Columbus goes off, your round-the-clock monitoring specialists will spring to action. Their first move is to verify your alarm, and that involves reaching out to you. The protocol they adhere to depends on the sort of emergency. For instance, when a medical emergency is triggered, a single attempt will be made to get in touch with you before first responders are dispatched. If you’re dealing with a burglary alarm - the most typical kind of alarm - a monitoring agent will adhere to these steps to contact you:
- An attempt will be made to contact you via the command hub. You will usually be requested to provide a passcode.
- If that effort is not successful, a call is attempted to your main contact number.
- A secondary number or first emergency contact is attempted next.
- If you still can’t be reached, nearby police are deployed.
- Your monitoring specialists will follow up with you again once emergency personnel are notified.
If you're not able to converse with the monitoring team, that’s OK. Help will still be sent even if you're unable to confirm the emergency.
Get prepared for any emergency with a Vivint home alarm system in Columbus
Get prepared for any crisis with a contemporary home alarm system in Columbus from Vivint. Dial (614) 820-1364 to start the customization of your property’s protection today.